And Word 365 sometimes has issues with the Cite While You Write Plug-in and you may need to uninstall and re-install the EndNote (make sure all Office products are closed when you do this, as it can interfere with the plug-ins installing correctly). Word 2021 has compatability issues with EndNote X9 and older, so make sure you are using the most up-to-date version of EndNote you can (Clarivate has not yet confirmed that EndNote 20 is compatable with Word 2021). Make sure you have the correct library open in EndNote (and no other libraries) when you hit "Update Citations and Bibliography" (and make sure the citations that you are using in your document are all in that library).
If this is so, click on "Preferences" and then "Application" and chose the right version of EndNote. Firstly, make sure that Word isn't trying to connect with your EndNote Online library if you are using your desktop version of EndNote (you can tell by looking at the EndNote Toolbar in Word, as it will say "Go to EndNote Online" instead of "Go to EndNote" next to the "Insert Citation" button). If your document is not finding the citations in your library to update your references and Bibliography, it isn't making the connections with EndNote that it needs to make to find the right library.Ī number of issues may be causing this problem. Please note, we cannot answer complicated questions in the comments section of an FAQ. If you have tried these methods and it hasn't worked, please contact us using the Chat button or our contact form. Alternatively, highlight the the text and hit Shift+F9. Then hit Update Citation and Bibliography again. If it is on, try turning it off and then on again. If your Instant Formatting is Off, turn it on. This might be influenced by the Instant Formatting settings in EndNote. If the braces are appearing on other things in the text as well as your citations, such as around hyperlinks or a table of contents, this may be an indication that the field codes in your document have been toggled to display. What you're describing (with the braces on a Mac?
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